Friday, 11 April 2008

A rare problem with Amazon

I buy most things from Amazon. They're easy to find, sell almost anything, and easy to buy from. So when I needed a new hard drive I just ordered one. I was surprised that it arrived somewhat under-packed. In a thin PET case like you get croissants from the bakery, then wrapped in a standard cardboard book sleeve. Moulded in the PET were the words "Handle with care". I don't think having it fall 1m from the letterbox to my floor in that packing met any reasonable definition of "care" let alone what the postal service had done to it previously. Not surprisingly it is DOA.

An email to Amazon's customer services received the reply that they were perfectly happy with their packing methods. Well I'm not and once I've had a refund from Amazon I won't buy any more disk drives from them. Their customer feedback on drives is littered with tales of early life failures. Maybe also due to bad handling during delivery.

No comments: